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ISO 41001, A Strategic Tool in Facility Management Business

08,August, 2019

ISO 41001, A Strategic Tool in Facility Management Business

As you all know FM (Facility Management) is one of the fastest growing discipline in the present business scenario, also the fastest growing in the future.

The present global market potential is more than US $1,250 Billion, this involves both in-house and outsourced, approximately 50% is out sourced. The growth rate (in CAGR) is expected to be more than 2.5 % until 2025. Day by day the FM potential (for service industries) is growing due to the outsourcing culture.

FM services can be classified as:

Building operation & maintenance

Support services

Environmental management

IT & telecommunication

Property management

According to the competency organizations are offering 1 or more of the above services to their customers.

The customer segments of FM companies can be classified as:



Public / infrastructure



ISO 41001

ISO (International Organization for Standardization) has issued various ISO standards supporting FM industry, they are:

ISO 41011 => Facility management – vocabulary

ISO 41012 => Facility management – guidance on strategic sourcing and the development of agreements

ISO/TR 41013 => Facility management – scope, key concepts and benefits

ISO 41001 => Facility management – management systems - requirements with guidance for use

The above standards can be used as good tools to improve the performance of FM business.

ISO 41001:2018 specifies the requirements for a facility management (FM) system when an organization:

Needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization

Aims to consistently meet the needs of interested parties and applicable requirements

Aims to be sustainable in a globally-competitive environment

The requirements specified in ISO 41001:2018 are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size and nature of the organization or geographical location.

This standard aim to support FM companies to achieve the optimum efficiency.

The benefits of implementing ISO 41001 will be (but not limited to):

Better workforce productivity, safety and health and well being

Better communication (internal and external)

Better effectiveness and efficiency, there by better cost benefit

Better service consistency

Better knowledge management

Common frame work

The standard follows the classical MS (Management System) structure under Annex SL, which is (including key content of each section):


Defines the scope of this MS

Normative references

References done on this standard

Terms and definitions

Terms and definitions used in this standard

Context of the organization

Understanding the organization itself (purpose of the organization)

Understanding needs and expectations of interested parties

MS requirement …


Leadership and commitment


Role, responsibility and authority


Risk management








Knowledge management


Planning (process, resource …)



Performance evaluation

Monitoring, measurement, analysis and evaluation

Internal audit

Management review


Non-conformity & corrective action

Continual improvement

Preventive action

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