ISO 41001, A Strategic Tool in Facility Management Business
As you all know FM (Facility Management) is one of the fastest growing discipline in the present business scenario, also the fastest growing in the future.
The present global market potential is more than US $1,250 Billion, this involves both in-house and outsourced, approximately 50% is out sourced. The growth rate (in CAGR) is expected to be more than 2.5 % until 2025. Day by day the FM potential (for service industries) is growing due to the outsourcing culture.
FM services can be classified as:
Building operation & maintenance
IT & telecommunication
According to the competency organizations are offering 1 or more of the above services to their customers.
The customer segments of FM companies can be classified as:
Public / infrastructure
ISO (International Organization for Standardization) has issued various ISO standards supporting FM industry, they are:
ISO 41011 => Facility management – vocabulary
ISO 41012 => Facility management – guidance on strategic sourcing and the development of agreements
ISO/TR 41013 => Facility management – scope, key concepts and benefits
ISO 41001 => Facility management – management systems - requirements with guidance for use
The above standards can be used as good tools to improve the performance of FM business.
ISO 41001:2018 specifies the requirements for a facility management (FM) system when an organization:
Needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization
Aims to consistently meet the needs of interested parties and applicable requirements
Aims to be sustainable in a globally-competitive environment
The requirements specified in ISO 41001:2018 are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size and nature of the organization or geographical location.
This standard aim to support FM companies to achieve the optimum efficiency.
The benefits of implementing ISO 41001 will be (but not limited to):
Better workforce productivity, safety and health and well being
Better communication (internal and external)
Better effectiveness and efficiency, there by better cost benefit
Better service consistency
Better knowledge management
Common frame work
The standard follows the classical MS (Management System) structure under Annex SL, which is (including key content of each section):
Defines the scope of this MS
References done on this standard
Terms and definitions
Terms and definitions used in this standard
Context of the organization
Understanding the organization itself (purpose of the organization)
Understanding needs and expectations of interested parties
MS requirement …
Leadership and commitment
Role, responsibility and authority
Planning (process, resource …)
Monitoring, measurement, analysis and evaluation
Non-conformity & corrective action