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Home/Courses/IT Management Systems/ISO/IEC 20000-1 Implementation Training

ISO/IEC 20000-1 Implementation Training


To provide the participant the required knowledge on the requirements of ISO/IEC 20000-1 and the methodology of implementing this standard.

Who Should Attend

  • Anyone responsible for implementing IT service.
  • All those who are interested personally to learn about this internationally recognized IT Service.


  • Tutorials
  • Discussions
  • Workshops
  • Quiz
  • Examination


3 days.

Course Outline

    • Introduction to IT service
    • Terms and definitions.
    • Detailed description of ISO/IEC 20000-1 requirement.
    • Importance of the implementation.
    • Gap analysis.
    • Documentation.
    • Training.
    • Internal audit.
    • Pre - assessment.