In order to provide you with a pleasant online experience, we use cookies on our website. By expressing your consent at tuv-middle-east you agree to the use of cookies.
More Info.. OK


Home/Courses/Management & Leadership/Communication Skills for Leaders

Communication Skills for Leaders



It has been recognized for a long time that the quality of our life depends on the quality of our communication. Good communication also leads to harmony and high productivity in the work place. This course will provide tools and techniques of verbal, non-verbal and written communication for managers and staff so that they can achieve their personal and professional goals.

Who Should Attend?

All professionals who want to gain an understanding of advanced communication skills and how these can influence and affect the leader and outcomes


Delegates will be able to:

  • Understand and apply the elements and components of communication
  • Developing skills in listening, asking questions, giving information, giving
  • feedback and receiving feedback in the work place
  • Understand the power of non-verbal communication
  • Create rapport with other people and improve their relationship withthem.
  • Improve their written communication and business writing
  • Learn to present themselves by building confidence and dealing withnerves
  • Understand different personality types (MBTI) to improve theircommunication with them
  • Identify and deal with difficult behaviour
  • Learn assertive skills and deal with conflict
  • Dear with anger and other feelings

Location & Date


  • 2019
    • Per participant
    • AED 5,750
Fees + VAT as applicable
Tax Registration Number : 100139824100506

Course Outline

Day 1:

    • Introduction – How we communicate
    • Elements and components of communication
    • True colours: Personality, word, clusters exercise
    • Developing skills: Listening, asking questions, giving information,
    • giving feedback, receiving feedback
    • Non-verbal communication
    Day 2:
    • Creating rapport
    • Barriers to communication
    • Written communication
      • Writing minutes
      • Writing letters
      • Writing reports
    • Improving written communication
    • Tips for business writing
    Day 3:
    • Developing motivation
    • Presenting yourself
    • Building confidence and dealing with nerves
    • Understanding different personality types (MBTI)
    Day 4:
    • Identifying difficult behavior
    • Dealing with difficult people
    • Dealing with conflict
    • Assertiveness skills
    Day 5:
    • Dealing with anger and other feelings
    • Group exercise/presentations